What Happens If I Do Not Respond To A Referral?

Agent responsiveness is a performance metric that HomeLight uses when making agent-to-client matches. Our clients expect HomeLight to refer them to quick and responsive agents. 


I need to decline the referral.

If a lead is not responded to within 30 minutes, you will potentially lose access to the referral, and your ability to receive referrals in the future may be impacted. 

That said, we understand that situations arise that may prevent you from responding to HomeLight referrals promptly. If you cannot accept a referral for a short period (e.g., vacation, busy schedule, etc.), we ask that you let us know by updating your “Availability Settings.” This is also found on the HomeLight mobile app. 

To help you manage your referrals, we have provided a performance tab inside your agent portal to help you understand your speed to lead response. 

There are many metrics and data points we take into consideration. To help increase your chances of receiving referrals from HomeLight, see how to increase your ranking here.