Viewing your Performance Metrics

Step 1

Navigate to the Referrals tab at the top right of your dashboard.

Step 2

Navigate to the Performance tab.

Step 3

Scroll through the four metrics that are measured based on your activity with your HomeLight referrals.

1. Speed to Lead

   Speed-to-Lead is the most important factor in getting your HomeLight referrals into contract, and a fast Average Response Time will improve the quality of your team’s future Referrals.

2. Connecting with Referrals

   For high-producing agents, a 5% improvement in connection rate typically leads to 2 additional closings each year. Be sure to update the referral to Connected and beyond to ensure your success is being measured.

3. Meeting with Referrals

   Progressing your Referrals from Connected to the Meeting Scheduled stage is the strongest early indicator of a Transaction that will make it to Closed, and over time will improve the quality of your Referrals.

4. Closing the Deal

   Our algorithm heavily favors agents who produce successful client outcomes, so always update your pipeline to reflect all closed deals!