Understanding Your Referral Performance: Key Metrics & Insights
What Does This Mean?
This shows a summary of your overall referral responses and engagement with clients. This will help you track your progression over time by focusing on key performance areas.
Why Does This Matters?
HomeLight wants you to make informed decisions and provide tailored experiences based on your performance. This data-driven insight provides real evidence to help!
What Do We Measure?
- Overall Call Score - How high or low is your average call score with clients you are connecting with on the first call?
- Claim Call Success - Your success rate on scheduling meetings on referral claim calls.
- Speed to Lead - How quickly are you claiming incoming referrals?
- Overall Meeting Scheduled Rate - How often are you scheduling a meeting?
- Connection Rate - How often are you connecting through with referrals??
- Listing Rate - How often are you securing the listing?
- Close Rate - How often are you successfully closing a HomeLight deal?
FAQs
How is the call score measured?
- HomeLight uses key components of your call with the client in order to provide you with an overall call score and insight on what you did well vs what you didn't do so well on. Each call score will vary and we will provide suggestions on how to improve!
How often are my performance metrics updated?
- Referral metrics will be updated on a daily basis, you won't see real time updates immediately after claiming a referral.
Where can I review my metrics?
- All HomeLight performance metrics are available exclusively through the HomeLight Mobile app. Download the app on your iPhone or Android device to conveniently access referral notifications faster and be on our premium experience with performance metric visibility!