Claiming Over A Phone Pin

Follow these steps in your HomeLight Agent Portal.

Welcome! We are excited to begin working together!

By utilizing HomeLight's proprietary algorithm, we have analyzed and crunched years of performance data. Our system uses this data to expertly match top-performing agents (like you!) with clients needing your specific market expertise.

Upon receiving your first HomeLight referral, you will receive a text message and an email. If you have the mobile app, you will also receive a notification. The text and email will include details about the client and their search or property. Also included is a phone number with a six-digit pin code that will allow you to reach out to the client for the first time. Additionally, we will note any relevant details from our conversation with the client that will assist you in making a great first impression.

Text Message Example - 

 

Email Example - 

Please keep in mind that we promise our clients a quick response. Please respond to every HomeLight referral within 30 minutes to maintain your internal ranking.

Calling a new HomeLight referral

• Call the phone number included in the "New Referral" text message and email.
• You will hear a recorded voice. When prompted, please enter the six-digit pin (in the text message and email).
• You will be connected directly to the client.
• After the call, you will receive another email containing complete client details, including email address and all provided client contact information.

Email Example -