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      1. HomeLight's Agent Help Center
      2. Support

      Chat live with our Support team

      In order to communicate with our agents quickly and efficiently, agents* can chat live with HomeLight's Support team in the Agent Portal.

      Select the Live Chat bubble in the bottom, right-hand corner of your dashboard to start a live chat.

      Select the Live Chat bubble in the bottom, right-hand corner of your dashboard to start a live chat.

      You will be welcomed by an automated message asking how we can help.You will be welcomed by an automated message asking how we can help.

       

      Once you chat in, you will get connected with a live member of our Support team. They will be able to assist you with any questions regarding your account.Once you chat in, you will get connected with one of our support team members, live. They will be able to assist you with any questions regarding your account.

       

      Once you have gotten the assistance you need, our team will close out the chat and send you an email record of the conversation. 

      Once you have gotten the assistance you need, our team member will close out the chat, sending you an email of the conversation had. Have another question? No worries, you can start a new Live Chat at any time to restart the process.

      Have another question? No worries! You can chat live again at any time to restart the process.

      If we are outside of working hours, or currently away, you will receive an away message automatically.



      *Note: Live Chat is currently only available for select HomeLight Agents, if you need Support but do not have Live Chat capabilities, please go here to submit your inquiry.