Opting out of Warm Transfers

Step 1

After logging into the Agent Portal, you will automatically be directed to the Dashboard. From the Dashboard, navigate to the upper-right corner drop-down menu.

Step 1

Step 2

Select Settings from the drop-down menu.

Step 2

Step 3

Once you're in Settings, select the ninth option on the left-hand side, Warm Transfer.

Step 3

Step 4

Select the Opt Out button.

Step 4

Step 5

Confirm you would like to opt-out.

Step 5

Step 6

A confirmation pop-up will reflect your changes.

Step 6