If you cannot work with a client referred by HomeLight, you'll need to let us know as soon as possible.
There are a few ways to let HomeLight know you cannot work with a HomeLight referral.
Option 1 - When you are matched, you are sent an email and a text that includes a link to decline the referral. Select the link, navigate the drop-down menu, and select the reason for declining. If there's not an option listed as to why you're declining, select the "too busy" option.
Option 2 - You can decline a referral via the mobile app. There's a link provided when you open the mobile app to decline the referral. Note why the referral is not a good fit for you when declining.
Option 3 - Log in to your HomeLight Agent Portal and click "Referrals." Once there, select the correct referral and click the "decline" button.
Please note, if you are declining a referral due to the client being outside of your service area, please ensure your location preferences are up to date, as well as your referral settings.
For assistance with any additional questions, please contact us here.