- HomeLight's Agent Help Center
- HomeLight Referrals
- Referrals That Are Not A Good Fit
How Do I Remove A Referral That I'm Not Working With?
Follow these steps in your HomeLight Agent Portal.
REFERRALS > SELECT REFERRAL > STAGE > FAILED > LEAVE ANY APPLICABLE NOTES > DONE
Step 1
From the dashboard, navigate to the Referrals tab.
![Step 1](https://images.tango.us/workflows/9d78a270-ae2c-447e-a8b6-82dbeb44bfbf/steps/6f8157a2-c1d2-4b7e-b332-9c810eef1bfa/d5b7293c-c112-40c2-8e42-b3fb6e0eefd0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200)
Step 2
Select the referral you are needing to move to inactive.
![Step 2](https://images.tango.us/workflows/9d78a270-ae2c-447e-a8b6-82dbeb44bfbf/steps/f09c18a7-1e21-4f51-8ec6-b1f12f9632bd/1fe24dd3-5f31-4cc4-9396-22f2630e4d8f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200)
Step 3
In the pop-up window, use the drop-down menu under Stage.
![Step 3](https://images.tango.us/workflows/9d78a270-ae2c-447e-a8b6-82dbeb44bfbf/steps/38d3de08-859b-4b5b-91da-0792f2b8eb5f/ab909abb-5085-46e9-9400-446ea00cdf78.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200)
Step 4
Select the "Failed" stage.
![Step 4](https://images.tango.us/workflows/9d78a270-ae2c-447e-a8b6-82dbeb44bfbf/steps/b24c14d3-e639-4a4e-b2fd-38ff2b84ff91/c7fbc7a9-037b-438b-9251-fc8ec1246121.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200)
Step 5
Add any applicable notes and select Update Stage. You'll then scroll down to select "Done" to save changes.
![Step 5](https://images.tango.us/workflows/9d78a270-ae2c-447e-a8b6-82dbeb44bfbf/steps/597bd2f2-053d-4acb-a28a-fc1a659b6400/6d376932-0991-4444-b8a1-6ec51d4cd944.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200)