Track your referral performance with the Account Health feature.
What is Account Health?
Account Health is a feature within the HomeLight mobile app that provides greater visibility into how you’re performing on the HomeLight platform — and how that performance impacts the referrals you receive.
Where can I find my Account Health?
You can view your Account Health rating directly from the home screen of the HomeLight mobile app.
What do the ratings mean?
Excellent: Top performance; boosted referral opportunities
Good: Average performance; normal referral flow
Fair: Below average; slight throttling of referrals
Poor: Well below average; significant throttling of referrals
Paused: Referrals stopped; contact HomeLight
How is Account Health calculated?
We evaluate key performance indicators to determine your Account Health rating, including:
Win Rate: The rate at which you win HomeLight referrals compared to how often those referrals are won by other agents.
Meeting Scheduled Rate: The rate at which our AI detects that you’ve been able to schedule a meeting on your first call with a HomeLight referral.
How can I improve my Account Health?
- Ask for a meeting on every first call.
- Call and text each referral up to 12 times during the first 3 weeks.
- Door knock and send direct mail to every HomeLight referral.
Where can I download the HomeLight app?